Shipping and Delivery

Shipping and Delivery

1. Delivery times

• Germany : Delivery time is usually 1-3 working days.

For express shipping, the normal delivery time is between 1-2 days.

We only ship from Monday to Wednesday.

2. Processing time

We aim to process orders within 24 hours of receiving payment. Processing times may be slightly longer on weekends and holidays.

3. Shipping partner

We ship our orders with DHL and UPS to ensure safe and reliable delivery. All packages are equipped with tracking.

4.. Shipment tracking

As soon as your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to track the current status of your delivery at any time.

5. Returns and Exchanges

If you are not satisfied with your purchase, you can return it within 14 days of receipt. The buyer will be responsible for the return shipping costs.

Please contact us at [support] prior to returning to discuss return policies.

6. Special cases

If your order arrives damaged or another shipping error occurs, please contact us immediately at [support]. We will make sure that the problem is resolved as quickly as possible.